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My Covid Test: A Simple Way to Speed Up the Line

I’m a consultant who, amongst other things, helps organizations increase their organizational productivity and employee engagement through process improvements. In other words, I’m one of those nerds who, while waiting in line, can’t help but see inefficiencies and devise ways (in my head) for how to improve it.  I do this while waiting in line anywhere: … Continue reading My Covid Test: A Simple Way to Speed Up the Line

Complexity, Pareto and COVID19

As a Lean advocate, I used to be a little skeptical about the notion of “complexity thinking”.  I thought it was just another new label on the same old bottle of wine.  I am already familiar with (and a big fan of) the writings of W. Edwards Deming, Russel Ackoff, Peter Senge, and Derek and Laura Cabrera, … Continue reading Complexity, Pareto and COVID19