My Covid Test: A Simple Way to Speed Up the Line

I’m a consultant who, amongst other things, helps organizations increase their organizational productivity and employee engagement through process improvements. In other words, I’m one of those nerds who, while waiting in line, can’t help but see inefficiencies and devise ways (in my head) for how to improve it.  I do this while waiting in line anywhere: … Continue reading My Covid Test: A Simple Way to Speed Up the Line

Book Review: Management Mysterium by Bob Emiliani

Once upon a time, I took a meditation class. I have since lapsed in my practice—but I still remember distinctly some of the teachings that the instructor shared. The one that really stuck with me was this: “there are only three things that are certain in life: time will pass, you will get sick, and … Continue reading Book Review: Management Mysterium by Bob Emiliani

Complexity, Pareto and COVID19

As a Lean advocate, I used to be a little skeptical about the notion of “complexity thinking”.  I thought it was just another new label on the same old bottle of wine.  I am already familiar with (and a big fan of) the writings of W. Edwards Deming, Russel Ackoff, Peter Senge, and Derek and Laura Cabrera, … Continue reading Complexity, Pareto and COVID19

Book Review: Irrational Institutions by Bob Emiliani

“A bad system will beat a good person every time”—W.E. Deming The best thing about Emiliani’s latest book is that it challenges you to think in uncomfortable ways.  Sure, most business books make you think a little, but often they simply validate your own point of view by articulating it in language better than your … Continue reading Book Review: Irrational Institutions by Bob Emiliani